Shocking and unhelpful

I started the phone calls and the repeating of my details over ten times. All I wanted to do is make a payment arrangement for my loan and to tell the department that I made payment. The annoying unhelpful started. I called the relevant dept. I was shifted forwarded to different consultants who couldn't help. Then given a number where I held for 40min always being number one in the queue. When I phoned the call center back the staff were so unhelpful and rude!! Baring in mind the reason why I am in this mess is because of nedbank double debiting my account and then not at all. This all started at 8am. By 9:45am I was ready to break the phone. So here I am, still not helped and annoyed by the shocking service from the call center. I then phoned the nearest nedbank branch and begged them to help me and they said....phone the call center!!!! REALLY!!!