Shocking and terrible service Nedbank Insurance

I recently moved all my personal insurance into one umbrella, I regret leaving Dot Sure with every fiber of my being, I have had the most terrible service at Nedbank insurance. I had 2 claims lodged with Nedbank, one of was my router and one for food spoilage. This claim was lodged around the 4th August 2023 and it's now the 28th August. I have lost confidence in Nedbank as far as insurance is concerned. Tanya Venter is either not at work or is unable to take my call. I have asked to speak to Team Leaders and I'm told they are unable to assist me. I'm so disappointed and feeling so let down by the service I have received in the past 3 weeks, I called this morning again to find out and I was told Tanya is still waiting for management. Right now Nedbank is not " Making Things Happen" All I need to know will my claim be paid or not if it will be by when and how much? if not what is the reason. Other wise I see no point in me having this insurance if this is the kind of service I get.