SHOCKILY POOR CUSTOMER SERVICE FROM NEDBANK

Nedbank has really outdone itself this time.They asked us to submit FICA documents which I did timeously. They proceeded to block my account even though their system reflected that documents had been received. I called their customer care hotline who told me the issue would be rectified within the hour. I went to the branch at Centurion Mall to confirm if the hold had been lifted and it WASNT. The manager didn't seem concerned about my plight as she said it wasnt HER who caused the problem. All this time my HR lady was telling me she couldn't transfer my salary Went to another branch the next day and they said the ban was lifted. On calling payroll they said my account was still frozen and requested I have them an alternative account so they could transfer my salary. To add icing on the cake 4 days later my account is still blocked and they charged me counter service fees 4 when I went to try n resolve a problem caused by their ineptness. I also expect them to charge penalties when my debit orders bounce THANK YOU VERY MUCH . You are REALLY making things happen in my life