Shocked second ***** complaint

Today was the second time I got de*****ed from Nedbank banking app. The 1st time 30 April and today both incidents occurred while I was on a WhatsApp call and I didn’t even open my banking app. Nedbank why do you open accounts for people if you cannot maintain your mandate as a banking institution to safeguard people’s money? Well I have officially complained and if my complaint is not resolved this will have to go to the banking ombudsman. It cannot continue like this😡😡😡