SHOCKED

On Friday exactly at 07:46 I deposited money via money market to my Nedbank account which seemly seemed and deemed great as I received it immediately into my account as I opened up the app money was clearly reflecting show the exact amount that was deposited, I then transact as now I have fund available which I do all of Friday obviously minus the tractions that I made I made my last traction of the day around 17:45 9 May fully knowing my balance available which was over R300!! Come Saturday morning go to buy something from the shop only to be declined logged into my app for it to show me there's no available money????!! As was absolutely in total shock knowing my availability from the previous day knowing I have no debit orders as I haven't moved anything as yet as I recently moved to Nedbank. So I phoned the contact center straight away as I'm horrified to what has happened to me!! From all 4 agents I spoke to not one had a solution and basically were script reading scenarios. All I get was a sorry and no proper answer on what has happened. I have logged a formal complaint. I'm still in shock as I sent such a compliment the Thursday exactly a day later doing exactly what the previous Bank does why I'm busy closing my account now I have to deal with this problem at Nedbank not only FNB now it's Nedbank. Very unsatisfactory to say the least and lastly the call agent said that I can transact on a negative balance which is totally not true and unprofessional I shall wait as I want all the records of conversations and why this has happened, on the app it's like Nedbank from there end conviently clear histories?! Which is alarming. Be alert biggest ****mers are the ones you think safe guarding your monies!!!!