Shocked

I app**** for a credit card online on 1 June and uploaded all my documents there and then.

Their site had said I will be contacted with feedback within 3 days. It is now the 9th and I still haven't been contacted. I've been making the effort of following up myself since day 4 but each time I call in, the consultant informs me that my application is at the back office and unfortunately they do not know who to follow up with since I app**** online.

This has been the most disappointing service I've ever received and no one at the call centre has been able to help after 4 phone calls on different days.

Online applications are supposed to make life easier not difficult, really disappointing to see how this bank is lagging behind in terms of digital banking.

Can someone contact me urgently with an outcome. ***