Shocked!!!

<p>good day</p> <p>I have personal household insurance with Nedbank, I put through a claim for my Blackberry Z10 that has water damage. I received a phone call from iwyze today (26th of October 2016) to say that the technicians that looked at the phone say they can fix it!!! I am shocked to hear this as I worked for a telecommunications company for 4 years and I have never heard that a phone that has water damage can be fixed! Secondly, the excess is R 500 but I am not willing to pay that and take the risk in case the device isn't properly fixed. Either Nedbank don't like to pay customers out or the company who takes the phones to "fix" just want to make some money. I must say though that this is really terrible service I have received from Nedbank insurance and it's my first claim. Initially, I was contacted by Megan who told me that a driver came by to collect the device and I apparently told him that I got the device fixed!! At that point I was still waiting for the driver to collect the phone and no one had pitched. It seems to me like I will be cancelling my insurance with nedbank and I will go back to the insurance company I was with before!!!!! This is beyond ridiculous!</p>