Shock of my life

In March I lost my bank card and I received a call from Nedbank in PTA that there have been ********** activition my account. I emmediately asked them to block the account. 2 months ago I opened a new account with Nedbank and when I receive my Salary on this new account my card was retained by an ATM in Southdal and when I visited the branch on the 5th of August 2015 where I was told I am being investigated for *****. This is totally unacceptable because I did report the old account. I was patient enough for 3 weeks coming to the branch everyday because the lady who was helping me (Nombulelo) was making an effort. Today on the 5th of August, I got the worst service from a girl called Mamosa who treated me like the ******** Nedbank has set me out to be. She was impatient with me and screamed at me infront of customers. This made me feel so useless and so unvalued by Nedbank, since they say I can't open another account with them because of my newly found \*****"Status. I am very disappointed and all I need is the remainder of funds in my account!"""