****ty Stinking Service

I am so disgusted with the poor service level that I have received from Nedbank!! I registered a claim over a month ago and to date it hasn't been resolved and every person I speak to passes the buck onto the building contractors - which makes me wonder how do you guys employ contractors as such when they are supposed to be keeping your Nedbank flag flying high??? As for the consultants that I have spoken to, they are so damn rude and hung up on me when I asked to speak to a manager! What kind of people does Nedbank employ to represent them? I am tremendously disgusted at the service, attitude and unwillingness to help when it comes to queries yet when the time comes to debit my premiums you guys never forget to do so! Trevor Jean who is the said Claim Handler on my account is so utterly rude and abrupt, refuses to help me and hung up on me, when I called back and asked to speak to her manager, I got all sorts of stories that the manager is not available, yet other consultants already knew why I wanted to speak to one and started questioning! Firstly she is rude and than gets other consultants to question me as a client and ask me who am I to be rude to her??? I want answers!!!!