****ty service Nedbank Oudtshhorn

<p>Today 01.12.2018 I went into Nedbank Oudtshoorn to ask for help regarding my mobile banking, as i forgot my card at home and thought it would be easier just to transfer the money to another account instead of coming all the way home and then go back into town again. I asked for help, first of all the consultant could help me so he called another person whom i thought is the manager. He helped me to access the my mobile banking and got up and walked away. So asked the consulted please show me how to i transfer money to another account, he took my phone played around with the app and also couldn't help me which I think is pathetic as it an everyday tasked the they deal with, so asked him what can i do just to save me some trouble, he said i should go and apply for a new card without informing me of how much it will cost me,At this point i felt very frustrated , after standing in a line for 45 minutes with 2 consultants helping i eventually got help from a very nice lady. She informed me that i will get charged 130.00 for the new card. I told her it would not have been this way if i got help from the other 2 people in the first place. Im not happy with the fact that i have to pay 130 rand i know it not there fault i forgot my phone at home but really what are the doing there if they cant help the client. I also dont find the banking app very usefull</p>