nR
nirvana R

1 reviews | Active since Feb 2013

15 Oct 2016, 09:44

sheer disappointment nedbank

<p>I app**** for a nedbank credit card on the 27th Sep... to date I am still waiting. It was an online application. I have made numerous calls to the call centre each time getting a different story. Was told eventually after submitting docs twice that I was approved. I was even told the amount and promised that in 3 working days my card would be at the branch. Low and behold I'm still waiting. Each I phoned nedbank even spoke to a supervisor who promised that I would get a call the next day as they had prioritised my applixation to the back office or something. Guess what I'm still waiting I phone everyday to hear a new story. Yesterday I was told the person was gone home. And they wud phone wud today. Surprise no one called. I'm frustrated. Is this called making things easier nedbank?</p>

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Replies (1)
Nedbank
Nedbank's reply15 Oct 2016, 10:20
Official

Dear Nirvana

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team