She couldn't be bothered at all...

Last week my daughter and her friend went to Nedbank Key West in order to arrange for her card to be activated to draw money from an ATM abroad and to increase her daily withdrawal limit. Everything was done as requested until she wanted to withdraw money in Columbia, just to find out that the daily withdrawal limit was NOT increased as requested. I went back to Nedbank this morning with her birth certificate and my own ID. I am also a client of Nedbank. I went to the lady who initially helped her. She could clearly remember that she helped my daughter but denied that she ever requested an increase in the withdrawal limit. I explained the situation to her that my daughter is currently in Columbia and cannot physically be here to sign documents to increase the limit. She just shrugged her shoulders and said there is nothing she can do and continued to admire her own colourful nails. She was clearly not going to assist me in order to see how she or the bank could assist seeing that she was the *********** person who clearly did not do her job. I walked out and thanked her for doing absolutely NOTHING. Is this attitude policy at Nedbank? In that case my accounts will be moved.