SHARP TONGUE SERVICE CONSULTANTS TOO PAINFUL TO BE

1200 characters is not enough for me to relay my story about the Nedbank branch in Richards Bay next to the gym. Whenever I go there I dread the thought of having to wait for ages waiting to be assisted by unfriendly, sour faced staff that take their time complete simple transactions and then make it appear as if they have climbed Mount Kilimanjaro for you. But, nothing could have prepared me for the onslaught of the sharp tongue of Zanele Nyawo on Friday 8 May 2015! I just needed my internet banking Pin to be reset and to be able to do internet banking on my other account which on several occasions have been informed that profiles could not be merged. I left an hour later shaking and on the brink of tears. I have never felt so disrespected in my entire life! Now I am left with the predicament of having to do my banking online or through telephone banking because I am not prepared to go into a Nedbank branch again, certainly NOT in Richards Bay where I have recently relocated. This situation is now impossible for me. I cannot be subjected to such bad manners especially for a service that I pay for. It is unacceptable!