Shamona Hira (Defines client experience)

A simple request turned into a nightmare, and after 2 days I got through to Shamona. Within 10 seconds of taking my call, and asking how I am doing, she knew my frustration. And although she had no mandate to make the changes that I was requesting, she took it upon herself to stop me from going from pillar to post. She confirmed all my details, and contacted the support teams to get me sorted, and she kept me updated through the day. She managed to get everything done within a great time too.

Shamona, you are truly living Nedbank's Ask Once policy. I wish your attitude and your way of dealing with clients could be bottled and shared with other members of your team, and the service industry as a whole.

Thank you for your genuineness and sincerity in handling my request, and frustration.