Shame on you Nedbank

What is Nedbank thinking opening a call centre. for the last 30 years I have had easy access to my Branch and it has never taken more than a minute to contact them. Once the call centre went on line it was taking more than 30 to 40 minutes to even get answered. Once my call was answered the standard answer was that my Branch was not answering. None of this was accurate as I ascertained when I had to make two physical visits to my Branch on the same day (a round trip each time of more than 70 Kms). No calls had been received by the Branch. On the second occasion while I sat with the staff, we waited for more than 45 minutes for the call centre to answer. In the end we gave up and tried another avenue to achieve what I needed to be done. The service is abysmal and I wonder what Nedbank is thinking when it so seriously disregards the needs of the clients. I also hear the same complaints from users of other banks who are forced to use call centers. Shame on you Nedbank.