SHAME ON NEDBANK FOR NOT ACCOMODATING DEAF PEOPLE

Shame on Nedbank!!! My deaf and elderly mom (and to explain, she was deaf since she was 3 years old and is now almost 66 years of age), was de*****ed of a significant (R12 000) amount of money a couple of months ago.

It is believed that ********* cloned her card at an ATM. She sent my dad, who is also deaf since he was 6 months old and is also now 66 to withdraw money to buy groceries.

However, Nedbank after investigating the situation is refusing to pay her the money back because apparently she took too long to notify them of the incident - it is noted that she or my dad could've done it over the phone.

Now let me explain here - SHE and HE ARE DEAF!! BOTH OF THEM CANNOT COMMUNICATE OVER THE PHONE!! On the very same day of the *****, both of them drove to your branch in Gezina, just to find that it does not exist anymore, whereafter she drove to your branch in Brooklyn in order to be able to talk to someone in order to stop her card. This was all done within 3 hours.

I SAY IT AGAIN - SHAME ON NEDBANK FOR NOT ACCOMODATING DEAF PEOPLE. YOU ARE AN UTTER DISGRACE FOR TREATING THE WEAKEST PEOPLE IN OUR SOCIETY LIKE THIS.

Needless to say, we are moving banks.

DISGRACEFULL!!