Shambolic service from a Customer Servives Manager - Nedbank hang your head in shame.

Shambolic. I have paid all my credit with Nedbank for years. I have recently found out that they have listed me as not paid for six consecutive months! I phoned them several times and finally after lodging a complaint - was in contact with a Mr. Vernon Scheepers (a serial target of Hello Peter Complaints if ever there was one). Nothing has happened - i had to threaten him with the ombudsman - they sent me every statement over a 3 year period except the very ones I queried. I have now written to Mike Brown the CEO as after a month of begging, phoning and pleading I really do not know what else to do. This Client services manager should get a new job - how can he be a manager when he himself is subject to many many complaints. What a joke - and this is now impacting my credit score and my ability to get a home loan - when I know I have paid each and every month! It is an absolute disgrace - here is a fun exercise in the weird and wonderful - phone a sales person at Nedbank - your call is answered within a minute and they will hound you until you sign many things. Phone customer complaints and you win a prize if anything is done within a month! Try it - its the best way form of abstract torture in lockdown if you are into that kind of thing! But then again if you get hold of Mr Scheepers you may not find it that entertaining anymore. Mr Scheepers if you will even get this read the reviews and improve or get a new career - as clearly something is very wrong!