Settlement offer

I have contacted Nedbank via email to settle my debt, they are the worst bank to deal with , refuses to even relook at the finance charges ,which is a ******* !!!!, it is almost impossible to speak to the manager of the department , explained my financial situation to Sandra Woolard , Reyaaz Dadamia will not even make an effort negotiate .I have explained to Sandra the fact that I have managed get some cash together and are hoping to settle one of my accounts before the money gets used up elsewhere. I have also mentioned I have multiple accounts on which I'm pursuing debt settlements, I was hoping to likely to get a competitive offer from Nedbank but they would not .Heads up to FNB on my settlement.

Totally disgusted with Nedbank ,and customer service!!!!! Even a one star rating is too high for customer service!