settlement letter

<p>i have a credit card with netbank. i have been trying to get a settlement quotation for the past 2 months. no one is able to assist me. i have in November depesited 2 amounts which every consultant claims it is not reflecting. i hav ebenn requested and have send proof of payment ********** ********** each person I have spoken to promises to update the amounts and call me back to confirm the settlement amont. There has not been any call backs from Nedbank. however they send daily sms treating to take legal action if i dont make payments. why should I make any payments if the ones I have made so far are not reflecting?what happens to the interest being charged for the none payment when actually I have prove that i have paid? </p>