SETTLEMENT AND PAYMENT

this was my email;<br> Good day<br> <br> Please find the settlement amount of my account that has been paid in full.<br> Last year I phoned in for a settlement amount and I made the payment just after that<br> <br> Every month I receive sms and calls that my account is overdue.<br> I need this to be sorted out and please listen to all the call where one lady assisted me and told me she can see that the payment was made.<br> I also had a debit order that went off just after the settlement and then I reversed the amount.<br> <br> Why do you still take debits if I settled the account. I need this to be sorted out before close of business today.<br> If not then I have to take the matter further. I also need a paid up letter to be send and a closure letter.<br> <br> this was the reply:<br> Good day,<br> <br> This serves as acknowledgment that query has been received and will be actioned accordingly.<br> <br> Kindly note that we have received the settlement amount dated the 21/01/2015, We have done a refund in error for an amount of R2909.73 on the 30/01/2015. <br> The refiund that was made had nothing to do with me I want this account close cause I don't have moneu to pay that's why I have settled.