Settled PL and requested my profile update notdone

On 5 Apr, I paid the settlement amount (R43346.32) as per conversation with Joseph and requested a Paid Up letter, 2 days later I gt an sms saying I haven't made payment. I called in to find out ON 8 April for Paid up letter and they say I still need to pay R663.59, which I paid immediately. And then only after 3 days I can get a paid up letter. On the third day I was told they only received payment the day before and had only now requested for the paid up letter. After receiving the paid up letter, I sent a mail to request that my ITC profile be updated (as I have paid the account off and in less time) and that it is affecting my application for Vehicle Finance and haven't received any feedback or reply to my emails. This is unacceptable. You can get 5 calls a day to pay your account but no calls when you ask for service after your account is Paid up. Will Never bank with Nedbank again.