Services

Being a customer for more than 30 years, the time has come to say goodbye to Nedbank! Let's be fair, paying R240 on bank cost plus extras for withdrawals and, and and. My cards expired the end of September. Nedbank contact me to pick it up. Only my credit card was delivered. None of my other cards. I arranged for my debit card to be delivered. After nearly 3 weeks arrangements was made for delivery. End of the story. Never heard anything from Nedbank again. I was unable to use my card. It cost me to contact Nedbank to find out where my debit card is. It was at a Nedbank branch for a week, without any notifications from Nedbank!!! This has put me in a difficult situation, for not being able to use my card as needed!!! Not my mistake. It cost me petrol money for driving up and down to Nedbank, telephone cost to find out where's my cards, plus bank cost, while their staff smile at the end of the month for their salary doing nothing! Customer service? I had enough of Nedbank for the last 5 years! I suppose loosing me as a customer means nothing to them ... but keep in account how many more customers they loose for their lack of services. Goodbye Nedbank, unfortunately for you there is more banks with better communication, services and bank cost! For me I walk out as a winner to a new bank! Your lost my gain.