Service? What service?

<p>I have a personal loan at Nedbank, as per our agreement they requested my physical and email addresses. With this, I expected them to send me monthly statements to both addresses, but have not received any statements at all. I do not know how much is left to pay, how much capital and interest is being deducted, nothing.</p> <p> </p> <p>On top of this, they do not want to cancel my insurance that I have requested to be stopped, but after hopping from one department to another, I gave up. </p> <p> </p> <p>I want my statements, and I want the insurance deuctions stopped!!</p>