Service terrible & now its a mission to close acc

I have had my Nedbank account for so many years, but lately have really received terrible service from them when applying for vehicle finance.I decided it's time for a change.I haven't been using my accounts (cheque & savings) for months. I do however get charged monthly service fees.I phoned to close my accounts & the first & only thing that got said to me is that I have to go into a branch.Also one of the reasons I moved to FNB....coz you can do so much more without going.I simply do not have the time to go into a bank to close an account that means nothing to me.Everything else can be done electronically these days...even open an account.I find it ridiculous to tell me I have to go to close an account & not even consider if I have the time or not or try assist in any other way.I was given 1 option! Well two actually, coz the bad service from Nedbank also gave me the option to leave