Service Pathetic

<p>I had a problem last month with your bank which was rectified BUT THEN ANOTHER PROBLEM ARROSE. The amount of the 14 February was refunded but then no schedule for a debit order for the 18 February was set in place again. How can your department be so ***********? Yesterday my husband receieved a SMS stating an arrangement was made for yet another 5 weeks. I am tired of nedbank incompetence, i think your bank is simply exploiting people. We make sure the money need to go as scheduled but then you change the schedule. I am ****ed because this is my 2nd time in a month that i have had pathetic service from your bank, but you are quick to send out sms arranging for payment,BUT THE FAULT IS ALWAYS ON YOUR SIDE. WHY SHOULD WE PAY FOR YOUR BANKS INCOMPETENCE? SURELY YOU SHOULD OWN UP TO WHEN YOU MAKE A MISTAKE.</p>