Service not up to standard

<p>I went to the Nedbank Mooiriver mall auto teller on Saterday 17 June 2017 just before closing time at the bank, to deposit money using the machine like i always did. I did not count the money before but had a good idea of the amount. I typed my details in the machine and and add an amount into the machine, after counting by the machine it showed an amount of R 4 400, i then press the reques to add more money on the screen. The machine then started counting and suddenly stopped working. I called my account manager Wayne and showed him what happend. he said there is nothing he can do, i must come in Monday morning. Mondy 19 June 2017 i was back at the bank at just after 9:00am. Kagiso assisted me and took down my complaint, he said it will take 7 days to refund the money. I went back on 28 June 2017 still no refund. The person assited me did forget the name though said she will inverstigate and relodge the complaint and i must come back 5 July 2017. Arrived their today 5 July 2017 speaking to Sidi, she said they don't know where the money is because i don't know what the exact amount was, which is bull because a similar insident happend to me at the Bult branch and the money was paid back to me within 4 days. My dad spoke to Sidi on my cellphone after i phoned him in the branch and demand an answer by Friday as she was not sure how long this is going to take to resolve. Due to the machanical failure of your equipment and incompetance of the assisting staff it has cost me time and money driving up and down trying to get back what belongs to me. Surely a cash recon by the security company would have resolfed the issue, like with my previous insident. I'm sorry for lodging a compalaint in Hello Peter but maybe this will give Nedbank a wakeup call.</p>