Service level

I went to Nedbank Kuilsriver this morning. After a long wait, I was assisted, which I understand due to covid19, only a certain amount of people is allowed inside the branch. I was assisted by this rude vark women. I only wanted to fetch my account card after I app**** for a card online and I was told that it will be delivered to my residential address. I had a second query to have my credit cards' pin code changed to a pin that I want since the cards came with it's own pin code when the cards was delivered. She referred me to an ATM with a long queue, whilst she could've assisted me in the branch. The service I received today was beyond ****. I feel I want close all my accounts by Nedbank.

I won't visit their branches again. A waste of my damn time.