Service is utterly terrible

<p>I am very upset with the bad level of service I received from Nedbanks Call Centre, as well as from the Branch.</p> <p> </p> <p>I spent 4 hours with nedbank on 4-4-2017 trying to sort out my online banking profile. I could not log in. After speaking with 17 employees at nedbanks call centre, I finally found out that my main account was closed, which is why nobody at the call centre knows where to transfer me to.</p> <p> </p> <p>I went to the branch (which is under heavy renovations) and they created a new Online Profile for me and I asked the person helping me to change my mobile number as well, because I wont be able to make payments and authenticate myself at home if the wrong cellphone number is listed. I got an sms from Nedbank verifying that my number is changed. I got home, logged in and tried to add a beneficiary and BOOOM, wrong cellphone number.. I called the call centre again to try and find out what I should do now, spoke to 3 more people, got told to go back to the branch, but not even one needed my ID number or my Profile Number or anything.. Just the average "I dont want to struggle, just go to the branch" responses.. I am still without option and my payment is now late.. The expence to clean up Nedbanks mistake is also for my account.</p>