Service is total Disgrace

I have called times for a letter to confirm that my cheque account has been closed, the consultants promise that they will email it to the teamleader to send to me, but this never happens.. Then I called for the fourth time, the Patricia at call centre transfers my call instead of to the current account department, directs my call to card collection, who directs my call then to the financial planners, then to the home loans.

I called again, just to be sent on another joyride..

Then speaking to a current account consultant (GASA) he puts me on hold for 25 minutes.

Just be told again.. We will forward your request to someone who can assist.

Ref: ********** 6

DO THEY NOT LISTEN!!