MK
Mohammed K

1 reviews | Active since Mar 2009

02 Jul 2015, 08:22

SERVICE IS SHOCKING!!!

I recently moved from FNB to Nedbank and hold a personal relationship bundle account with my home loan. These are my issues thus far:<br> 1) My move over was not easy, you did not assist moving my debit order.<br> 2) I struggled to get my cards - you still sent me the wrong credit card but guess what, I cannot transact online with it anymore.<br> 3) I am struggle constantly to get feedback from my banker<br> 4) My restructure of my interest rate is suppose to be done by now and isn't<br> 5) My wife and I authorised to debit her FNB account and you guys loaded a nedbank acc we requested a month ago to cancel!<br> 6) I cancelled your insurance because your consultant are rude and cannot read a policy schedule<br> 7) I am on the verge of cancelling my account with you, you can keep your preferential interest rate and I will move back to FNB<br> <br> This is the space of 2-3 months!!! I am utterly shocked, disappointed and disgusted that I pay you for a service that I clearly am not getting. Perhaps I am comparing you to FNB that is light years ahead of you. Your banking platform sucks, your branches suck, your service sucks, I cannot understand charges on my account besides my account fee....

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Replies (1)
Nedbank
Nedbank's reply02 Jul 2015, 08:46
Official
Hello mohamm11,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team