Service is not in their vocabualry

Our house in JHB was sold in April 2018 and we took our new bond with Nedbank on our CPT home which registered in May 2018. We received a request to provide proof of insurance on the JHB house on 8 June 2019. This on the back of having to call for bond statements after a year of being in the house as Nedbank does not seem to think it important to send. I had to do this twice as they could not get it right the first time. Furthermore I had to call for the insurance documents as they do not believe that complying with the FAIS General Code of Conduct is necessary. I have had it with this shocking services. After spending over 100k on selling and buy a new home you are treated like a pieces of *******. Ndumiso thought it okay to cut my call on the 10th when trying to sort this out, but it seems that no services is their general standard. Carefully think about taking a bond with Nedbank, this could be YOU.