Service Fee

I received a call from the contact centre for a upgrade on my account, I declined the offer as I'm currently on a Platinum Bundle were I pay R169 however to my dismay and shock I found out I'm charged an additional R51 per month for a service fee on my Gold credit card.<br> If I'm on a Savvy bundle why do I pay two separate charges, this has been going on since I opened the account.<br> I went to the Sunninghill branch to query this and the personal consultant that assisted me informed me that I must wait until Friday when her manager is in to have a look at the matter furthermore she informed me I can go ahead and close my credit card if I do not want to pay for the service fee charges.<br> Is standard practice of how Nedbank service consultants are trained to treat customers?What gives consultants the right to think they can speak to customers in whatever manner they please and act as if Nedbank is doing US the consumers a favour by banking with Nedbank.<br> If the branch manager is not available surely there has got to be a second point of escalation personnel on site or does everything stop as soon as the branch manager is away?<br> Lack of accountability is plaguing South Africa.