Service failures and now I must suffer

I called on the 23.02.2016 to block my cards as this was ******, the consultant asked if he should request new cards and I said yes he needs to. On the same day I went to the branch to obtain a temporary card and the consultant failed to check if my new cards was requested. I then called the call centre as I am unable to access the funds in my credit card and the consultant said there is nothing she can do as I do not have the card, however she never checked if my cards was even requested. I got irate and dropped the call. On the 11.03.2016 I called the call centre again and spoke to a team leader who advised that my cards wasn't requested before verifying that I am the account holder and I said this is unacceptable as you was able to debit my account and now you do not want me to have access to the funds. He was supposed to arrange for someone to call me back in an hour which still hasn't been done. Nedbank is quick to debit my account but when we need our funds its a problem. I want access to my funds today and don't want excuses. Due to your service failure I don't see why I should be inconvenienced or have to pay for the cards.