**** service

Good evening

Have never been disappointed with the service at Nedbank I have been banking with them since donkey years .

On the 19 August 2019 i noticed that there were transactions that i didnt know on my statement tried to login into my app but i couldn't i then gave them i call to let them know that i didnt authorize these transaction can they please look into them nothing happened then again on the 30 August 2019 was doing my banking again then realised there is more transactions that I didnt authorize and the amounts are getting bigger by each day

I spend 19min on the call with then only then was told to block my card and was sent I dispute form was asked to highlight on my statement all transactions that I was disputing with no sense of urgency at all. I then sent them an email asking how was the ********* able to use my card without me authorisation becouse if I'm doing transactions as the owner of the card I go through so much security such as the following

1. The need the card number

2. Name of the account holder initials and surnames in order as in when u opened the account

3. SVC number

4. Need to have your phone with to accept in order for the transaction to ho through

Please note if I the owner of the account dont do any of the things above the transaction wont go through but on my account there is more that 6 transactions that were done that I know nothing off my account is completely empty .

When I call them I hold the line for more then 15 min without any assistance nothing that since Friday after reporting the case no one has had a decency to even give me a call to explain the process and give me update on my case it is important to me it matters it's not like them they insure their money . I'm not sure wether is it becouse of my skin colour this issue is not treated with urgency becouse I have had colleagues who have experienced the same but their cases were treated with urgency and they hot refunded even before the investigation started they were kept updated of the process they never had to call to follow up but rather nedbank calling and offering them comfort and assurance

I want my money as in yesterday cant even put petrol in my car since I'm so broke and it's only the beginning of the month.

I'm asking for your assistance , I have attached correspondence to them

Regards