Service experience & inaccurate recording of info

On 14/3 I received a SMS out of the blue from Nedbank stating that my non-chip card has been cancelled & that if I had not exchanged my card for a chip and pin debit card, I needed to visit the nearest branch. I ignored this message because I do not have a debit card & cancelled my debit card years ago. I have a cheque card that I use to withdraw money from at the ATM only. Yesterday at 13h30 when trying to withdraw money from the ATM, my card was retained with no explanation. I immediately reported the matter. The consultant Patricia confirmed that she cancelled my card as it might be retained due to a **** & that I needed to go to a branch to reorder a card. Just after 09h00 this morning, I went to Cresta branch to get a new card. They had no stock. After confronting the manager a temporary card miraculously appeared. When shopping this morning, I discovered that the consultant at the call centre yesterday had also cancelled my credit card. The team leader further confused me with another client & it now appears that my cell number is linked to a client in Musgrave. WHAT ELSE HAS BEEN MESSED UP?I now have no credit card, a temp cheque card & its long weekend & who will pay for it