SERVICE ENQUIRY:

On the 15 March 2016, I opened an investment account via email with Trishi Ramdeen. I completed all the forms and duly mailed them back to her.On the 23 March 2016, after not hearing from her, I called her whereupon she advised that the account has been activated however I would need to speak to internet banking department in order for them to link the account to my profile. I duly did this and a few hours later the investment account reflected. Today (24 March 2016) I tried to do the transfer from my savvy into the investment account.This was not possible and I then called the customer care department. i spoke to Sharone Ramathopo who investigated the account an advised me there was a hold on the account. She informed me she would attend to it and revert to me as soon as possible. I then received a email from her advising me that the hold was removed. I then tried again to do the transfer, whereupon I was once again unable to do so. I called again and spoke to Lisa who then informed me that my investment account was closed. After once again explaining the situation to her, she informed me she would investigate. I am extremely unhappy with the service from nedbank.