service disgrace and done with Nedbank

<p>Last week money paid into my account after arrangement was made with Nedbank. R6400 paid into my account, was for outstanding rent for my house and the arrangement (R1000) Nedbank took most of the money and I could only withdraw R1800. Requested reversal which was declined first and then after I had to go get affidavit at SAP stating why I need reversal and writing a 3 page motivational letter, I was phoned Thursday afternoon just about COB time and was advised that the reversal of R3500 would be done. I have advised Nedbank in the affidavit ( under oath) that as I have just lost my job in December 2016, I'm am awaiting my providential fund which will be paid out in First week of March 2017, which is a substantial amount and I also disclosed other personal information that I was to receive an amount of R7 552 from SARS on the 1 March too and I do have validation correspondence of the payment dates as well, then I would wish to pay 2 of the 3 existing loans finish and only have the one. </p> <p>Based on the above mentioned in the sworn affidavit, my landlord was also contacted to verify. After speaking to him, it was confirmed that the reversal of the funds , amount R3500- would be made and the funds would be available on Friday. Based on the confirmation telephonic discussion, I also had to make a new arrangement, which I play did and was confirmed via sms I was told without the arrangement in place, the word have not approved the reversal for the amount. I confirmed that I could pay my rent on Friday with thematic and Friday becamesaturday. Only then the money was available. To my shocking horror,only R2740 was reversed and when I contacted Saturday to query why the she amount of approximately R3500 was not reversed, I was told to phone back Monday, today, when Valentia George, a team leader at Personal loans Collections, would be back as she was the one working with my query and confirmed with me that they would be reversing the R3 500 . Today I called her and she was shocked as she worked out for them the amounts and did not understand what had transpired. She later called me back stating that she spoke to the person that worked on the reversal and he stated that after confirming with her and me that the whole amount would be reversed they changed there minds to partial reversal. Without letting anybody know. After confirming that they would reverse the whole amount. When she told him that the money is for rent and it was confirmed with the landlord, he told her that I should make another plan. </p> <p>Well, the way I feel, I was misled in order to make an arrangement and misled with the reversal and now just to tell me to make another plan. Well, I'm being treated like a dog now, not a client, and I'm being made a longer now. I'm closing my account. My husband changing banks again and we want nothing to do with Nedbank again. October 2016, they ruined our holiday and we were stranded in Knysna, now this. The gentleman told me that if I do go Hello Peter, the complaint not directed at the gentleman, it at the Personal loans management who approved the reversal and then changed there minds after confirming with me.the gentleman said to her he is looking at this from a business perspective as it's a huge Risk for the business. Is Nedbank then changing my integrity and what does the sworn statement mean then? Do they think I **** in the affidavit? ,,I'm beyond ****ed off as I'm stressing about the rent money being short. I'm furious and it's evident that Nedbank does not value their clients but only value business. Check after today how much I'm upset cos hello Peter is just </p> <p>First stop. I should of listened when I was warned not to change my bank to Nedbank. I should have stayed at my standard bank. And I know they won't treAt this as urgent cos why are clients important to them? It's only about business. We, I certainly have took for alternative place to stay for my husband, 4 year old son and I. Thanx to Ned and. Hope u sleep at night. </p>