1 reviews | Active since Mar 2017
Service delivery
<p>I bought airtime via internet banking, quiet a large amount on the 28th of February(Its 18 March today). Nedbank decucted the money from my account but I never received the airtime. Last week friday I went to the bank to find out what is going on. I had to phone customer care to speak to the internet banking department. They saw what the problem and said they will fix it within the next 3-5 working days. Yesterday was 5 days and I didn't receive any feedbank regarding this issue and the mistake was not fix.I'm really dissapointed because its really easy for them to take money from your account but if they have to correct mistakes its another story.</p>
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team