AR
Alice R
1 reviews | Active since Sept 2013
01 Dec 2015, 17:57
SERVICE CONTINUES TO BE BAD
THIS FOLLOWS MY PREVIOUS COMPLAINT ABOUT THE POCKETPOS. TWICE I HAVE RECEIVED A FAULTY REPLACEMENT MACHINE. SENT THE LAST ONE BACK VIA THE SOMERSET WEST BRANCH LAST WEDNESDAY. MADE AN ENQUIRY TODAY AND WAS TOLD THAT THE SOMERSET WEST BRANCH HAD NOT YET SENT THE MACHINE BACK AS THE PERSON RESPONSIBLE HAS BEEN BUSY!!! THE MACHINE IS 8 MONTHS OLD. SAID I WOULD GLADLY PAY A FEE FOR AN UPGRADE TO THEIR NEW MACHINE AND WAS TOLD I WOULD HAVE TO BUY A NEW MACHINE. THIS BANK DOES NOT SEEM TO BE ABLE TO GET THEIR ACT TOGETHER ON THE POCKETPOS. I REGRET EVER OPENING AN ACCOUNT AT THIS INEFFICIENT OUTFIT.
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Nedbank's replyOfficial
02 Dec 2015, 08:02Hello alicer,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply02 Dec 2015, 08:02
Official
Hello alicer,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team