SERVICE CHARGED TWICE-NO RESPONSE

I LOADED A COMPLAINT ABOUT SERVICE FEE CHARGED TWICE FOR MORE THAN A YEAR. NEDBANK CAME BACK AND ASKED FOR MY DETAILS WHICH I EMAILED TO THE ********** AND I STILL HAVE NOT HEARD A WORD FROM ANYBODY AT NEDBACK. I NEED TO KNOW WHAT IS HAPPENING HERE!!!!!!!!!!!!!! ITS PATHETIC