************* service by Nedbank

On Saturday I receive an email from Nedbank advising my credit card account protection policy has been cancelled as per my request. This was a surprise to me as I didn’t give such instruction and the email further states liability will fall on me . I immediately email back and requestef for proof of my instruction. I thereafter receive another email with a different story saying the instruction came from the card division , I want answer as to why my policy was cancelled when my account was deducted already for account protection plan on Saturday with a service charge of R1500.

I also want to know why the stories don’t correspond, first I cancelled there after card division cancelled. Which story is true and how do I trust you as my bank ? I have a Nedbank client for more than 20 years , all of my accounts and home loan is with you as a financial institution how are your ll treating clients fairly ?? Cancelling my credit card policy for protection and saying liability is on. Yet you are financial institution giving out credit to consumers therefater cancelling your insurance cover without a discussion , what happens to consumers that haven’t checked there emails and some thing does occur and there will be no policy in place.