1 reviews | Active since Feb 2017

10 Oct 2016, 10:48

**** service again

<p>Hi</p> <p>I "had" a Nedbank account and decided to close it as Nedbank is full of ****ing ****. i went to the Nedbank in Pretoria and closed the account not realising at that time i had greenbacks on the card. How ever i went back to the branch the next day and asked them how do i get back those points, they advised me to call the call centre which they dialled fromn they land line. i wait on the line approx 30 minutes which i explain the consultant and then they tell me i am in the wrong department, so i wait another 10 minutes and then they transfer me. i then tell them for the ****ing 50th time my issue and then they said they will get back to me .. Well guess what yourll don delivwer what yourll promise , Nedbank staff is in compentent of doing there job . i had so much of **** with your **** bank . Nebaank worst customer service . Never ever agin i will re commend any one to bank .. your are useless.......</p>

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Replies (2)
Nedbank
Nedbank's reply10 Oct 2016, 11:09
Official

Dear Naveen,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update11 Oct 2016, 15:31
Reviewer Update

still waiting !!!!!!!!!!!!!!!!!!!!!!!!!!!!!