**** SERVICE

Having been your customer for so long Nedbank doesn't rarely mess up but when they do they do royally. You advise on my app telling me I can apply for my credit increase and the funds will be available immediately and when I do apply, the funds become available but then they don't.. Firstly when my credit card expired no one sent anything to say this yall decided to blhat is happening, only to be told the credit card had expired and we have to request a new one. And now I apply for an increase and have it approved and I partly use the funds only for you block the card and now I have to wait another 3 workings days when iiiiii hhad to be the one to call yall and be told sorry we now have to increase cash what what, why wasn't this one automatically when I actually apply for the credit card on my app? Why lie and advertise that the funds Wil be available ganti I will have to call yall.. What's the point then if being a yalls clients when I can just go to the branch and call yall to actually do this that are supposed to be automatic, is this how yall actually deal with your long standing customers or wait of course that doesn't mean anything,you have so many what's losing just 1 customer. I'm really not happy with how this whole thing was handled you approve and then decide on your owe to block the funds after approving and making the funds available and then yall remember someone forgot to do something and now inconvenience the customer.