Service

I called the platinum card contact number on Tuesday morning to request a limit increase. I was told that it was declined, that in itself was upsetting as a proper assessment was not done so I have no idea why it was declined! I asked what needed to be done if I wasn't happy and I was given a mail address to send my latest payslip to. I did this on Tuesday morning after this call. I received an sms today saying the limit is approved pending verification. What verification? I bank with nedbank, my salary gets paid into a nedbank account so you can see that it is paid by my same employer?? I contacted FNB on Tuesday and was shocked at what they offered me if I moved my accounts over to them. I have opened an account with them and am seriously considering switching my salary! All I requested was a simple limit increase, I shouldn't have to wait so long for it!