SERVICE 101

I have been having issues with online transactions since around Monday. I have called Nedbank a few times, previous times I was transferred from pillar to post and told its resolved when it wasn't. The agent on Monday even said its the Uber platform that rejected the transaction.

TODAY I called again, after trying to use my card and it declining. I spoke to MULALO (hope that's the spelling) He didn't transfer me, answered all my questions and spoke to the other departments on my behalf instead of passing the buck to a different person. This is what customer care should be. Well done MULALO!!! I don't even know if my issue is resolved yet, I just know his service stood out.