seriously frustrated with nedbank!

I went into nedbank windermere just before the end of June to collect my cards as they would be expiring soon. After waiting for 40 mins while the consultant took my fingerprints, photograph etc , i was then told that i couldn't receive my cards as they cant accept my proof of address which was my vodacom bill. When i asked why, i was told that it was because the address line was repeated. Frustrated, i walked out. Nevertheless, i returned a few days later with my ID book and yet another proof of address. All went well and i was issued with my cards.<br> <br> Now, over a month later, the lady that assisted me calls me and asks me to come in again with my ID book and she had made a photocopy on that day and 'they' dont want to accept it. She needs a scanned copy.<br> <br> I duly took in the required documents and now over a month later I am told that the rules have changed? Why didnt the consultant make a scanned copy? Am i now supposed to take time off from work to go and rectify someone else's mistake?? None of this is my fault yet i must be inconvenienced?! The lady informed me that if i dont bring in my ID book that my account will be blocked!!! I am seriously considering changing my bank!!!