Sent from pillar to post

On using the Internet to do my banking -with the old system- I entered my password incorrectly three times. My system was then lockdown. Instructed to phone the Nedbank Contact centre I was told to go to a branch. When I indicated that I was on lockdown myself I was sent to a circle of 3 transfers of my call until I was eventually cut off.. Another call was a copy of the first.