Sendimali query

I was chatting with one of the nedbank money app chat guys his name is Andile Shozi with ref ***9 who gave me half of the information i needed to know which understanding why the person that i send money to couldnt withdraw he just said the money was withdrawn at protea point at 18:14 the he was done yet i had proof that he couldnt withdraw Andile needs proper training assisting clients means to give out all information that can ease the client's mind and get clarity