Sendimali - Horrible service

On the 28th August a friend sent me money through Sendimali, I received sms without Pin, then I dialed * 120 * 002# as requested, but It request pin from me which was not normal but I just put 5 numbers, then it shows different options, I chose withdrawal, then it gaves a message that there was an error and I must try later.

Same thing happened again on the 29th Aug, then I went to Money App chat, it was at 10h24, but I only got my Ref at 11h19, for me MONEY APP IS THE MOST HORRIBLE SERVICE NEDBANK HAS EVER CREATED,

Firstly, Kaylynne was assisting me, she just disappeared while I'm waiting for clarity, around 11h04, Zwelisha came to assist me, then they told me my money went to Mobimoney account and that account is closed but she will escalate it, how can money go to closed account, she said she would follow up and gave me this Reference number:***8, according to her it was going to be resolved in two days.

On Tuesday 01 September, I tried to make a follow up and Prashika was online with me and said request is with your back office and she will Escalate then she disappeared.

Is Escalate the only word you use to resolve our problems or to frustrate us at NEDBANK?

On Wednesday 2nd September, I lodged a complaint on Twitter with Nedbank, they said they will escalate and come back to me, even now I'm still waiting for them. I lodged a complaint through email and I copied Mark Brown, still nothing has been done.

Waiting for your urgent reply.

Regards

Mateboho Ndumo ***

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