Send iMali unreliable!

Made a transfer on 30/09/2018 via send imali and the recipient has not been able to withdraw money since 30/09/2018. To date the money has not reversed back into my account and after over 10 calls made to Nedbank, this issue has not been resolved. I've been promised that a consultant will contact me more than 4 times now but nobody has called. I have not been informed of where the funds are or what's going on.

I thought Nedbank was the best bank and have convinced my whole family to switch to it, I wish I never did because I was clearly wrong. Furthermore, I will never use the send iMali services because it's just unreliable!